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Frequently Asked Questions                                                                                    

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1. How much does it cost to have my house cleaned? (Click here for an Average cost)
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2. Why does the first cleaning cost more?
With Nuconcepts if your are going to be a scheduled account the rate is the same. We may
have to do more the first time and only in the rare occasion would we charge more if the
house was not accurately described at the time of the estimate. If that ever was to happen
our crews are instructed to contact management who will then in turn contact you for
approval for additional charges. If we can not gain approval we will not clean those item
discussed with you. If it is a one time then and you are looking for a detailed clean please let
us know and refer to our services page for a full description of a detailed vs. Regular clean.

3. What hours are you available?
Our service hours are 8am to 5pm Monday - Friday. In some instances, we may offer
Saturday cleanings.


4. Is my service guaranteed?
Yes, it is! If you are not completely satisfied with any cleaning call us within 24 hours of the
visit and we will come back to your home and make it right.

5. Does the customer have to pick up belongings?
Yes, the customer has to at least pick up items on the floor. Our staff will not move any items
located on the floor. If an area has clutter on the floor it will not be vacuumed. We ask that
you please put all loose items away so that the staff can effectively clean your home. If in the
case their are a few items found on the floor they  will be placed on a bed, counter top, or
chair.


6. How far in advance do I need to schedule my appointment?
We work with every customer to get them in a schedule at a preferred time. If your are
looking for a one time service we would need a weeks notice.


7. Will I have the same housekeepers each visit?
In most cases yes, at times of vacation or illness you may have another house cleaner. But
when your regular cleaner is back they will take back over. We understand that our
customers get comfortable with an individual cleaning your home and make every attempt for
you to have that same person each visit. That way the service you expect is understood by
the house cleaner.


8. What type of payment do you except?
You may pay for your cleaning by cash, check or credit card. We accept MasterCard, Visa,
American Express, and Discover cards.. Check and Cash are generally left on the counter or
given to the employee once work is completed and mad payable to Nuconcepts for Checks. If
paying with credit card we use paypal and services need to be paid for in advance before
cleaning will be scheduled. Our cleaners will never ask you for your credit card information. If
using credit please contact our Office!


9. Will Nuconcepts  provide all of the cleaning supplies?
Yes, we bring all the supplies and equipment needed to clean your home. If  you prefer
specialized supplies or equipment, we ask that they be provided.



10. What if I want to cancel or reschedule?
To cancel your cleaning and/or to request that your cleaning service be rescheduled you
may contact us by calling 940-390-4448. Please cancel at least 48 hours before your
scheduled appointment. If you are requesting that your cleaning be rescheduled we will make
every effort to accommodate your schedule and needs.


11. Do I need to be present when the housecleaning is performed?
That is the homeowner's personal preference. In some cases, the homeowner may choose to
be present, in other cases, they make arrangements by leaving a key or access to the
property space to be serviced via a key..


12. When is payment due?
Payment is due at the time of service rendered.


13. Do you require a contract?
No. Although we do provide regularly scheduled visits,  we do, not have contractual
agreements. If we are doing a quality job we imagine that you will be asking us back. If at
anytime you are not satisfied please let us know as we do not lock our customers into a
contract and your satisfaction is number one to our company.


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